Hospitals, airlines, retail, newspapers—every industry has been affected by the myriad advancements in technology in recent years. Developments like artificial intelligence and promising applications such as Watson and ROSS are impacting many professions, including the legal industry. These advancements are exciting but can be a little scary. Will robots take over our jobs? Should law firms invest heavily in research and development labs to stay ahead? Will lawyer jobs completely go away or will we see a dramatic lessening of demand?
While it’s normal to question these things, technological advancements should never be taken as a threat. Technology will always fall short of interpreting, processing and delivering human emotion, which are critical components of building trust and doing business. Even if computers show emotions in the future, they will not be able to replicate quality human interaction.
